Welcome to your Help Desk!

This message has been posted to the restricted agents only forum in your help desk. It is not visible to your end-users. Feel free to delete.

How does this thing work? Users email requests to support@blinksale.zendesk.com or submit requests online at http://blinksale.zendesk.com.

Requests appear in your email inbox and as tickets in your views. Leave replies for users via email or online - either way, all communication is recorded right here in your zendesk and both you and your users are notified of all ticket updates. Users can login and reply or simply reply via email.

More to explore:

Digging deeper

Create and modify ticket views. Review and reconfigure the default SLA service targets. Set ticket priorities, ticket form appearance and more by configuring ticket form fields. Organize your users in organizations and agents in groups. And there’s lots of reports to help you gauge the performance of your help desk service. Finally, there is a plethora of API options for the tech savvy.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.